German speaking Technical Support Specialist

A Central London-based company is looking for a bright and motivated German speaking Technical Support Specialist with an interest in the world of online technology, for a commercial role in their business dealing with German and English speaking clients. Your work hours will be Monday to Friday from 3pm to 11pm. The salary range is £30,000-£32,000 + 15% shift allowance raising your salary to £34,500-£34,800. You would work on a hybrid scheme, with a few days per month in the central London office and the rest from home.

The company is an online technology business with close ties to the corporate world. As a German speaking Technical Support Specialist, you will provide top-class technical support to a demanding client base which includes investment bankers, corporate lawyers and corporate board members.

Your responsibilities will include:

• Providing product support and being the main point of contact for German and English speaking clients
• Troubleshooting issues to resolution and answering clients‘ questions in a timely manner
• Managing client projects independently and providing trainings and demonstrations
• Being responsible for effectively identifying and anticipating clients‘ needs

About you:

The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent German language skills. You would be provided with full training and the role is an excellent opportunity for a bright, commercially-minded person with drive and ambition. To apply for this position, you must have experience in a client or customer contact role within an office environment.

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience in a client services, product support or project management role
• Excellent communication and listening skills
• Ability to service clients effectively, including the ability to host client meetings, presentations and training sessions in a face-to-face as well as an online environment
• Strong technical abilities
• Computer-literate with strong troubleshooting skills
• An interest in technology is essential
• A polite, confident and friendly manner
• Collaborative team player

To apply, please send your CV in English and in Word format to Marie-Anne.
languagematters is acting as an employment agency in relation to this vacancy.

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