Remote German speaking Customer Service Champion – 4 Month FTC

Our client is a well-established company specialising in equipment and clothing for outdoors sports. They are currently looking for a German-speaking Customer Service Executive to on a remote basis with their friendly and supportive team. This is a great opportunity to develop your knowledge in a thrilling industry. This position is a 4-months Fixed-Term Contract until 26th February 2026.

Your responsibilities will include:

• Providing customer service support in English and German. 
• Handling and resolving complaints with empathy and efficiency.
• Providing sales support, such as processing orders, handling refunds and exchanges, liaising with other teams to ensure the correct processing of all orders, etc.
• Offering translation support for marketing and corporate materials.
• Supporting the independent sales representatives across the relevant markets.

About you:

The successful candidate will be a customer-focused individual, confident and well-spoken in French as you will be dealing with a variety of customers. As a French speaking Customer Service Executive, you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation. 

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience in a Customer Service role.
• Great eye for detail and excellent problem-solving skills
• Ability to multitask and prioritise workload effectively
• Great organisational and time management skills
• Strong communication skills and able to work well in a team
• Be detail-oriented, analytical, driven and motivated

See details here:

• German-speaking Customer Service Executive
• Languages: German (required), English (required)
• Location: Fully Remote. Option to work from the office in London available.
• Duration: 4-month fixed-term contract November 2025 – February 2026
• Pay: £25,500 per annum (pro rata)
• Type: Full-time

To apply, please send your CV in English and in Word format to Alvaro. 
languagematters is acting as an employment business in relation to this vacancy.

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