German Speaking Customer Service

Customer Service Specialist with German (On-site → Hybrid)
Location: Sofia, Bulgaria (on-site for first 6 months, hybrid thereafter)
Salary: €1,750 gross/month + up to 10% performance bonus
Start Date: 15 June 2026
Working Hours: 40 hours/week

Monday–Friday: 09:00–22:00 (shift-based)
Saturday: 09:00–19:00

Key Responsibilities

• Provide support to customers via social media channels, handling pre-sales, post-sales queries, and technical issues
• Respond to customer inquiries within agreed service levels, ensuring accuracy and efficiency
• Develop and maintain strong product knowledge to troubleshoot and resolve issues effectively
• Identify and escalate complex cases to the appropriate teams or senior staff
• Accurately log all customer interactions and maintain up-to-date records
• Communicate clearly and professionally in line with brand tone, both written and verbal
• Handle correspondence and administrative tasks as required
• Research solutions using product documentation and internal systems
• Manage workload efficiently while meeting KPIs for quality, productivity, and compliance
• Operate across multiple systems to resolve customer cases
• Adapt quickly to updates, changes in policies, and new product launches

Candidate Requirements

• Fluent German (C1 minimum)
• Previous experience in customer service, contact centre, or consumer care
• Strong communication skills with the ability to stay calm under pressure
• Experience handling complaints or escalations is an advantage
• Good knowledge of MS Office (Excel, Outlook)
• Strong organisational and multitasking skills
• Minimum typing speed of 20 WPM
• Ability to work independently and meet deadlines
• Must be based in Sofia (or willing to relocate)
• Must hold a valid Bulgarian Tax Identification Number (NRA)

What’s on Offer

• Competitive salary with performance bonus
• Additional healthcare insurance
• Gift vouchers and sports card discounts
• Participation in company initiatives (team building, sports events, charity activities)
• Structured training and ongoing development opportunities
• Long-term career growth within an international environment

About the Client

Our client is a leading international technology company, recognised globally for innovation in consumer electronics, healthcare, and home solutions. With a strong focus on quality and customer satisfaction, the company delivers cutting-edge products used by millions worldwide and offers a dynamic, multicultural work environment.

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.

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