Trilingual Customer Service Representative

Our client, an organisation that is active in the healthcare industry, is looking for a trilingual Customer Service Representative to join them in their London office due to the rapid expansion of their team. In this role you will be providing an outstanding customer experience using your French and Dutch language skills and will aim to resolve customers‘ queries at first point of contact. The role is office-based, and you will be required to work from the client’s London office on a daily basis, where Covid-19 safety guidelines are in place.

Your responsibilities will include:

• Handling inbound customer enquiries across various channels, including telephone, email and chat
• Taking ownership of an issue and following it through to a solution where the customer is satisfied
• Escalating enquiries to senior colleagues when appropriate
• Identifying opportunities to improve the customer experience

About you:

The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent French and Dutch language skills. For this role it is important that you are able to demonstrate empathy to customers and can stay calm in challenging situations. You will be required to work from the London office on a daily basis where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression.

Profile:

• Required to be fluent in either in French and Dutch, both written and spoken
• Fluency in English, both written and spoken
• Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator
• Able to demonstrate patience, empathy and compassion to customers
• Have the ability to remain calm and professional in difficult and challenging situations
• Excellent listening and communication skills
• Team player who enjoys interacting with people
• Able to commute to the London office on a daily basis

To apply, please send your CV in English and in Word format to Alexia.
languagematters is acting as an employment agency in relation to this vacancy.

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