Job information

  • London - South West
  • English, German
  • £26000 - £27000 per annum
  • Permanent
  • Customer service and sales support, IT helpdesk/technical support
  • JB 23316

Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team! In this permanent role, you will be responsible for providing excellent customer support to their EMEA customers.

Your responsibilities will include:

  • Dealing with a wide range of customers across the EMEA region
  • Providing first-class customer support via email, chat and social media
  • Ensuring that all enquiries are being responded to in a timely manner
  • Dealing with returns and refund requests
  • Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management

About you:

It is essential for you to be confident and well-spoken as you will be dealing with various clients/customers and have strong language skills in English, German and another European language to a fluent level. It is a great opportunity for someone who enjoys solving problems and helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more!


  • Fluent in English, German AND another European language
  • Experience working in a customer support, customer services, client support role or any office-based experience
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills: active listening, writing/typing, informal communication
  • Able to commute to Sunbury on Thames on a hybrid basis

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.


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