Job information

  • London - South West
  • English, French, German, Italian
  • £26000 - £27000 per annum
  • Permanent
  • Customer service and sales support, IT helpdesk/technical support
  • JB 22874
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Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team! In this permanent role, you will be responsible for providing excellent customer support to their German AND French OR Italian speaking customers.

Your responsibilities will include:

  • Dealing with a wide range of customers across the German AND French OR Italian market
  • Providing first-class customer support
  • Maintaining client/customer satisfaction
  • Ensuring that all enquiries are being responded to in a timely manner
  • Managing second-line support calls from resellers and subcontractors
  • Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management

About you:

It is essential for you to be confident and well-spoken as you will be dealing with various clients/customers and have strong language skills in German AND French OR Italian to a fluent level. It is a great opportunity for someone who enjoys solving problems and helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more!

Profile:

  • Fluent in German + French OR Italian
  • Experience working in a customer support, customer services, client support role or any office-based experience
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills: active listening, writing/typing, informal communication
  • Able to commute to Sunbury on Thames 2/3 times per week

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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