German speaking Wholesale Customer Service

Due to strong sales performance and growth, our client – a leading multinational fashion company – is looking for a German speaking Wholesale Customer Service Representative to join their team on a permanent and hybrid basis.

Your responsibilities will include:

• Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
• Processing and tracking of orders
• Proactively dealing with any returns and exchange issues
• Working alongside the sales team and other departments where required
• Maintaining knowledge of products and keeping up to date with new products and promotions

About you:

The ideal candidate will have previous experience dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity, you will be involved in a motivated and friendly team. If you have a keen interest in working on high-value accounts and speak fluent German and English, this role could be the next step in your career!

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience working in online wholesale customer support, customer service, sales administration, client support or order processing roles
• Ideally previous experience dealing with wholesale clients and B2B customers
• An interest in fashion, luxury or the retail industry is desirable
• Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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