German speaking Team Leader Customer Relations

Our client, who is active in the within the beauty/wellbeing industry, is currently looking for a German speaking Team Leader Customer Relations to join their team. In this role you will be responsible for a team of Customer Relation Agents and you will motivate, develop and inspire in this role.

Your responsibility will include:

• The qualitative and quantitative performance of your team
• Responsible for delivering operation effectiveness and excellence
• Signal potential escalations, handle calls or call-backs when needed
• Training, motivating and care for your team
• Other ad-hoc tasks that suit the role

About you:

You are someone who is high on energy, very enthusiastic and eager to deliver the best service possible to customers. Next to this, you are a people manager who is very good at developing, motivating and inspiring your team of approx. 15 agents. You are also a flexible person; working hours for this role will be with shifts between 08:00 – 21:00 from Monday – Sunday for the agents meaning you will also partly match the agent’s rota. Benefits include fresh fruit, free snacks and 20% discount on the products of our client.

Profile:

• Excellent skills in German (C2-level) and English (C1-level or higher), both written and spoken
• Minimum 1 year of experience in a Team Lead role
• A people manager who knows what motivates his/her team
• Good communicator, energetic person and not scared to communicate with anyone
• Available to start on short notice from the Amsterdam office of our client, working 50% office and 50% from home, for 32 – 40 hours per week

To apply, please send your CV in English and in Word format to Arthur.
languagematters is acting as an employment agency in relation to this vacancy.

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