Job information

  • The Netherlands - Tilburg
  • English, German
  • €24000 - €39600 per annum
  • Permanent
  • Customer service and sales support
  • OL 21919
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A new opening has arisen at one of the biggest household appliances retailers in the Netherlands, the role is as a German speaking Customer Support Representative and it is a perfect opportunity to join a fun and vibrant team in the beautiful city of Tilburg. Do you have an endless supply of empathy and a can-do attitude? Then this role might just be what you are looking for. In this role you will be part of the team with the vital job of maintaining daily contact with the customer-base via email, chat, and telephone.

Your responsibility will include:

  • Maintain daily contact with customers via email, chat, and telephone
  • Processing warranty requests that come in through the service department
  • Ensuring questions are answered within the due procedures and that FAQ’s are maintained
  • Monitoring and responding to online chatter and reviews about the brand in order to maintain as many positive scores as possible

About you:

In order to be a successful applicant, it is vital to be an easy talker and empathetic towards others, while being organized and have the ability to take over the role quickly. You need to be located around the Tilburg area (or willing to relocate as soon as possible). Furthermore, you are a fluent German speaker (C2-level) and English (C1-level), both written and spoken. This is a perfect opportunity to get a warm welcome by more than 200 enthusiastic colleagues at the head-office in Tilburg.

Profile:

  • Fluent German speaker (C2-level) and English (C1-level), both written and spoken.
  • A strong sense of empathy and drive to help others are key to thriving in this role.
  • Previous experience in customer support related fields is vital
  • Good communication abilities is an advantage

To apply, please send your CV in English and in Word format to Oliver.
languagematters is acting as an employment agency in relation to this vacancy.

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