German speaking Customer Support Executive

Our client, a successful mobile app, is looking for a German speaking Customer Support Executive to join them in their Hatfield’s office (30 minutes from King’s Cross station).
This is a permanent position where you will be working on a hybrid scheme (2 days from the office and the rest from home!) and you will be responsible for delivering outstanding customer support across the German & UK markets.

Your responsibilities will include:

• Interacting with customers mainly via email and LiveChat to resolve queries effectively and professionally.
• Providing first-class advice and information about the App.
• Maintaining a great relationship with customers and clients.

About you:

It is essential for you to be a customer-oriented individual and to have superb problem-solving skills, as well as excellent German and English language skills. This is a thrilling opportunity to be part of, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic and multilingual team!

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent
• Previous experience using Zendesk is desirable.
• Demonstrated interpersonal skills and the ability to work as part of a team and independently
• Strong communication skills, able to work in a fast-paced environment

To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

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