German speaking Customer Service Agent

As German speaking Customer Service Agent for our client in sunny Lisbon, you will bring your specialist skillset to solve customers‘ inquiries with precision and efficiency. You will not only ensure excellent standards while enjoying every day on the job, you will also be able to share your passion for technology with both customers and colleagues.

Your responsibility will include:

• Responding to inbound customer requests and ensuring excellent customer satisfaction
• Assisting users with general inquiries and technical support issues via phone/email/chat/social messaging channels
• Responding to customer inquiries and escalating issues

About you:

You are a flexible person and have no issues working different rotational shifts from Monday to Sunday – 8 am to 5 pm. You are also eager to start a challenge in a new and international environment. A relocation package is available when needed to ensure a good start. After six months you will get your flight ticket refunded and you qualify for health insurance via our client.

Profile:

• Fluent level of German (C2) and good level of English (B2 or higher)
• Experience in technical troubleshooting
• Previous experience in a similar role as Technical Customer Support or similar is a big plus
• Availaible to start in Lisbon on site
• For non-EU residents, it is mandatory to have a valid work permit when applying

To apply, please send your CV in English and in Word format to Lilian.
languagematters is acting as an employment agency in relation to this vacancy.

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