Job information

  • The Netherlands - Amsterdam
  • English, German
  • Up to €28000 per annum + + Benefits
  • Permanent
  • Customer service and sales support
  • HH 22845

We are currently looking for multiple German speakers to join a growing team based in Amsterdam. Our client is well-known in the airline industry and currently looking to expand their customer service team. That is where you come in as the new German speaking Customer Service Agent.

As a German speaking Customer Service Agent, you will make sure all questions and problems that customers may have about their flights or bookings are resolved in the best way possible, ensuring their trip will run smoothly. So, if you are a problem solver that likes to make customers happy, and you are now looking for a new job, then this is the job for you!

Your responsibilities will include:

  • Helping customers with questions or problems regarding bookings, luggage or special requests on their flights
  • Assisting via phone, email and chat to resolve these questions or problems
  • Going the extra mile for the customer, making sure the experience is as good as it can be
  • Supporting with any other ad hoc tasks that may come up, like supporting in English (and Dutch if you also speak Dutch)

About you:

You are both a good listener and a good communicator who likes to solve any issue a customer may have. You also currently live in the greater Amsterdam area and are ready to start on short notice. You will be joining an international and fast-paced working environment. The first 6 weeks you will be trained in the office, so you are familiar with all the systems and ready to succeed in the role. After the training it may be possible to work partly from home.


  • Required to be fluent in German (C1-level or higher) and English (C1-level or higher), both written and spoken
  • Currently living in the Netherlands, preferably in the greater Amsterdam area
  • Very strong administrative and communication skills
  • Previous experience in customer service or in a similar role is a plus
  • Available to start as soon as possible, on-site in Amsterdam for 40 hours per week

To apply, please send your CV in English and in Word format to Henna.
languagematters is acting as an employment agency in relation to this vacancy.


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